Managed services are essentially “Outsourcing Your Information Technology Initiatives to another company.” As corporate IT initiatives become more complex and demanding, outsourcing certain parts of your It Department will allow companies to focus their resources on strategy, rather than the day to day challenges that can be easily supported by an outside entity.
The managed service provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business. This is crucial for businesses that don’t have the infrastructure or expertise to manage these operations around the clock.
Types of Managed Services
Break-fix services have historically been reactive as opposed to proactive. It Departments tend to only react when something breaks or is already broken, causing countless hours of maintenance and lost productivity.
When a company hires IT Personnel, it is normally with the intent of focusing on strategy and initiatives, and break fix issues are detrimental to strategy because resources spend all of their time focusing on fixing basic issues at a high cost to their employers, who are paying a premium for strategists, not technicians.
Disaster Recovery and Business Continuity
When inordinate amounts of time are spent on reacting to break fix issues, DR & BCP strategies suffer. Most companies buy “reactive” backup utilities that back up on a rigid schedule, provide misleading logs that do not confirm the integrity of a backup, and require a great deal of testing and maintenance on the part of dedicated IT resources who are focused on other IT Initiatives. This results in inconsistent or corrupt back up sets, which can cost a company hundreds, if not thousands of dollars in data recovery.
Why Managed Services?
Just like larger companies, small businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources needed to support an increasingly complex IT environment may not. In many small to medium size businesses, IT resources are limited and can be quickly overwhelmed. The level of expertise required to “know everything” requires a huge commitment both financially and in continued education for your IT staff as technology continues to evolve.
Managed Services vs In House Resources
Managed services are Proactive, and Internal Break Fix is Reactive. Proactive monitoring of critical systems means your technology won’t fail before you know about it, and the responsibility for being proactive falls on your Managed service team, not on your internal resources. Strategy, not Tragedy.
Break-fix is no longer an option for your business
Today, no business can really afford the risk and uncertainty of relying on internal resources because your business is too dependent on having a reliable IT infrastructure and a proactive plan for the times when stuff might break.